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Specialized Corporate Travel Counselor (Fluent in Mandarin/Chinese) | American Express | Phoenix, AZ
Responsible for providing corporate business travel arrangements for corporate clients, including air, rail, hotel and car for domestic and international reservations around the world. Ability to counsel clients on efficient routes, complicated international itineraries, lowest available fares, exchange rates, travel products and services, while ensuring optimum customer service through the effective use of Galileo, Apollo, Abacus and/or Sabre computer systems. This means the TC will own the reservation from start to ticketed PNR. Positive telephone techniques are a must. Ability to work independently in a fast paced environment with the desire to learn and experience booking Global domestic/international travel in countries other than the United States. Must be willing to work any shift in a 24/7 work environment and be willing to except change on a daily basis (shift differential may be available depending on shift). Positions will be located in our Phoenix, Az or Omaha, NE call centers.
Relocation assistance is available.
- This position requires an individual who has fluent Mandarin or Chinese language skills.
- Minimum 2 years experience in the travel industry.
- Must be able to work multiple GDS systems.
- Current experience on Galileo, Apollo, Abacus and/or Sabre a plus.
- Extensive International faring, construction of complex itineraries and destination knowledge is required.
- Bilingual is preferred but not required.
- Outstanding customer servicing skills to uphold the Blue Box Values and Customer Care Principals of the American Express Brand.
- This position requires decisiveness, attention to detail, excellent verbal communication skills, an understanding of how to think through processes from an end to end perspective is strongly preferred.
- One must portray the desire to immerse oneself in the local global culture of the country, which is being serviced.
- Experience living abroad with cultural experiences is ideal.
- Must be willing to work any shift in a 24/7 environment and be willing to except change on a daily basis (Shift differential may be available depending on shift).
Positions will be located in the Phoenix, Az or Omaha, NE call centers.
Relocation assistance is available.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
If interested, please apply online at http://track.tmpservice.com/ApplyClick.aspx?id=922372-1853-4035
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